Cancellation & Refund Policy

Cancellations and changes must be sent to contact@sultan-signature.com or communicated by telephone or WhatsApp on +351 91 808 74 94. A change is effective only once we confirm it.

The cancellation terms applicable to your journey — including any free cancellation period and any charge for late cancellation — are stated in the written confirmation we send you when we accept the reservation.

Terms can differ between a standard transfer, a full-day hire and a wedding or event reservation, because vehicles and chauffeurs are held exclusively for those dates.

If no passenger is present at the agreed pick-up point after the waiting time included in your confirmation, and we are unable to reach you, the journey is treated as a no-show and may be charged in full.

If we are unable to provide the confirmed service and cannot offer an acceptable alternative, any amount already paid for that journey is refunded in full.

Approved refunds are returned by the same method used for payment. Processing times depend on your bank or payment provider.